Dear Toyota/Toyota Dealership,
I don't like you very much right now. You have not been kind to me. I have not really been able to drive my car since August 24th. It is now September 22nd. In case you're wondering, I think that's a long time to be without a car. Just my opinion.
First, you made me wait a week before you'd even look at my car, which out of nowhere one morning started sounding like it was about to explode when I went to start it. I had an early meeting that morning, and also a doctor's appointment that afternoon. I missed that meeting, thanks. And I had to bum a ride to the appointment, and sit an extra hour waiting for said ride to get out of a meeting to come pick me up. Most inconvenient. Also, my car has less than 23,000 miles on it. It probably should not be falling apart already. And really, a week? Your service department is that overbooked? That really sucks, but alright. I can wait a week.
Then, when you finally looked at my car you gave me bad news. You had originally told me you would remove the heat shield, free of charge. Then you told called to tell me that it would actually be $250 and I needed a new fuel tank strap. If that weren't bad enough, you proceeded to tell me that you didn't have the part in stock.
The next day you gave me another phone call. I was hoping you were calling to tell me you got the part in that morning (you said it might be in as soon as the next day). NOPE! You were calling to tell me that the part was on nation-wide backorder. Whatever that really means. Oh, and by the way, the part probably wouldn't be in until September 22nd. Uh, what? STARTING TO GET REALLY UNHAPPY. But I was still very polite and patient. I worked around not having a car. Most inconveniently. I had 3 birthdays to shop for during this time.
After waiting and waiting and waiting, on September 21st I came home and had a message on my answering machine. I was very hopeful that it would be you informing me the part arrived and I could bring my car back in to get it fixed. NOPE! No message from you. I decide I should call you on the 22nd to see what the problem was. Did you forget about me? Was there a new estimate on the part arrival? Please tell me something!
By 11 AM on the 22nd I still hadn't heard anything and so I called. I hate having to call. This time you gave me both good and bad news. The part is in! But somehow you forgot to inform me of this. I asked three different representatives that I spoke to and no one could tell me when said part actually arrived. Or why I was not informed. You said yourself it was right in my file that I was to be called/notified.
So I head over after work to drop the car off for my appointment the next day (thank god you didn't make me wait longer for an appointment). I inquired again how long the part had been in and you told me it arrived two days ago. You did not seem very sympathetic or apologetic that I somehow got lost in the shuffle and was never called. You said it just arrived two days ago. To me, two days is not just and it was too long. I should have been called the very day the part arrived since you already made me wait so long.
Please don't let this happen again.
Your unsatisfied customer,
Erin
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